Warm welcome to So Smooth Cream. So Smooth Cream is a brand and product solely owned by 3F MARKETING SDN BHD. Terms and conditions stated below apply to all visitors and users of 3F MARKETING SDN BHD. You are bound by these terms and conditions as stated below.
General
Please note that 3F MARKETING SDN BHD has the right to amend the contents of the terms and conditions without any prior notice. Any violation of rules and regulations of the terms will take immediate action.
Site Contents & Copyrights
All materials including images, illustrations, designs, icons, photographs, videos in short or long, written, and other materials that appear as part of this site are copyrights, trademarks and/or other intellectual properties owned, controlled, or licensed by 3F MARKETING SDN BHD.
Comments and Feedbacks
All comments and feedback to 3F MARKETING SDN BHD will remain to [email protected] . User shall agree that there will be no comment(s) submitted that will violate any rights of any third party, including copyrights, trademarks, privacy of other personal or proprietary right(s).
Product Information
We cannot guarantee all actual products will be the same shown on the monitor as that is depending on the user monitor.
Newsletter
User shall agree to 3F MARKETING SDN BHD may send newsletter regarding the latest news/ product / promotion through email or WhatsApp to the user.
Indemnification
The user shall agree to defend, indemnify and hold 3F MARKETING SDN BHD harmless from and against any and all claims, damages, costs, and expenses including attorneys’ fees, arising from or related to your use of the site.
Link to other sites
Any access link to third parties is at your own risk. 3F MARKETING SDN BHD will not be related or involved to any such website if the users’ content or product is damaged or lost or has any connection with a third party.
Inaccuracy Information
From time to time, there may be information on So Smooth Cream that contains typographical errors, inaccuracies, omissions, that may relate to product description, pricing, availability and contents. We reserve all the rights to correct any errors, inaccuracies, changes or edits information without prior notice to the customers.
Payments
All goods and service purchased are subjected to a one-time payment. Payment can be done through various payment methods that are available.
Shipping Policy
Kindly allow 1-2 working days (excluding weekends and holidays) for your order to be processed for shipping. Once your order is ready to dispatch, we will send you confirmation details with tracking information. You will be able to track your package directly on the courier website. The standard delivery time will generally be 3-5 working days for West Malaysia, and 5-7 working days for East Malaysia & Singapore. Do note that the duration of the process may vary from your region and district.
We want you to be completely happy with your purchase – please read our return & refund policy for detailed information about our processes.
Return & Refund Policy
All goods and services sold are not refundable and exchangeable
Payment Policy
Payment of the order shall be done within 24 hours upon confirmation of your order. Amendments of the order are not allowed after 24 hours. Product prices are fixed and payment shall be done to our company’s official bank account to ensure that the products received are genuine.
Collected Information
3F MARKETING SDN BHD treats customer privacy as important and respects and guards customers’ rights. We only collect information from you to ensure your orders are placed successfully. The information that we gathered is voluntarily submitted by the customers to us. We collect customers’ personal information during the account registration on our site. We guarantee that our customer database will not be sold or marketed for any reason whatsoever to third parties.
Personal Identification Details
Your identification details are used to process your order of the products, customize your profile information, internal usage with legal requirements, update your status of online shopping on our site, and also update our customers with our latest news of updates/changes, promotions and events.
Confidentiality
Your personal information such as credit card details, bank account numbers is well kept secret and confidential with us. We will never share any of your details with any third party. Our sites do apply appropriate security applications to keep all the customer’s information safe at all times.
Changes to our Privacy Policy
3F MARKETING SDN BHD reserves the right to modify or remove portions of this privacy policy at any time and this Privacy Policy should be read with the other terms and conditions applicable to the use of this website. Any condition that is not enforceable, void or invalid shall be deemed severable here from and all other conditions remaining shall be enforceable and valid.
Contacting Us
Customer satisfaction is always our top priority, we are always pleased to hear from our customers. We are always grateful for any time you spend providing us with the knowledge we need to ensure our customers are complete. Please do not hesitate to contact us at [email protected] or 6011737495645 for more enquiries.