Shipping Policy
Kindly allow 1-2 working days (excluding weekends and holidays) for your order to be processed for shipping. Once your order is ready to dispatch, we will send you confirmation details with tracking information. You will be able to track your package directly on the courier website. The standard delivery time will generally be 3-5 working days for West Malaysia, and 5-7 working days for East Malaysia & Singapore. Do note that the duration of the process may vary from your region and district.
We want you to be completely happy with your purchase – please read our return & refund policy for detailed information about our processes.
Return & Refund Policy
All goods and services sold are not refundable and exchangeable
Payment Policy
Payment of the order shall be done within 24 hours upon confirmation of your order. Amendments of the order are not allowed after 24 hours. Product prices are fixed and payment shall be done to our company’s official bank account to ensure that the products received are genuine.
Collected Information
3F MARKETING SDN BHD treats customer privacy as important and respects and guards customers’ rights. We only collect information from you to ensure your orders are placed successfully. The information that we gathered is voluntarily submitted by the customers to us. We collect customers’ personal information during the account registration on our site. We guarantee that our customer database will not be sold or marketed for any reason whatsoever to third parties.
Personal Identification Details
Your identification details are used to process your order of the products, customize your profile information, internal usage with legal requirements, update your status of online shopping on our site, and also update our customers with our latest news of updates/changes, promotions and events.
Confidentiality
Your personal information such as credit card details, bank account numbers is well kept secret and confidential with us. We will never share any of your details with any third party. Our sites do apply appropriate security applications to keep all the customer’s information safe at all times.
Changes to our Privacy Policy
3F MARKETING SDN BHD reserves the right to modify or remove portions of this privacy policy at any time and this Privacy Policy should be read with the other terms and conditions applicable to the use of this website. Any condition that is not enforceable, void or invalid shall be deemed severable here from and all other conditions remaining shall be enforceable and valid.
Contacting Us
Customer satisfaction is always our top priority, we are always pleased to hear from our customers. We are always grateful for any time you spend providing us with the knowledge we need to ensure our customers are complete. Please do not hesitate to contact us at [email protected] or 6011737495645 for more enquiries.